Frequently Asked Questions

  • Why is my camera not working?

    Make sure you have given LockerShop access to your camera. It's really easy:

    1. Go to “Settings” on your device.

    2. Scroll down to LockerShop and tap.

    3. Turn camera on.

  • How does trading work?
    • user browse items posted by other user in their circle.
    • When they see something they like, they select it and invite the owner to check out their stuff.
    • That user picks something from the first user, who can then accept or decline the trade.
    • The person who started the trade suggests where and when to make the exchange.
  • Why do items need prices if we just want to trade?

    If you’d like to stick with trading, that’s great! But for those times when you just have to have something and simply can’t wait, we also offer the option to buy and sell.

  • How does buying and selling work?

    Each item has an “Add to Cart” option. If you wish to buy something, send a direct message to the seller and decide the details of payment yourselves.

  • What are the safety features?

    Users are only linked to friends and peers within their own school. So, interactions are with people they already know. In addition, we employ an array of methods to ensure a safe environment for our users, from sophisticated algorithmic filters that snag swear words to live people with years of online security experience using their eyes and their instincts.

  • Who are user connected to?

    user are connected to other user registered at the same school and within a one-grade range. So, a 6th grader is automatically linked to user in 5th, 6th and 7th grade. user can add additional friends to their circle if they know their exact user ID and the friend accepts the invitation.

  • What if another user is being inappropriate?

    Anyone can hit “Report” and the offensive item and/or conversation are immediately removed. Parents can also block a user by going to “Boundaries” on the parental dashboard. A user will no longer see their items or be able to communicate.

  • Is the information provided secure?

    We take your privacy very seriously.  We solely collect a user’s grade and school in order to connect them with classmates and curate a safe, familiar environment for them to talk and trade with only user they know. In compliance with the Children’s Online Privacy Protection Act, we will not actively use information provided by a user in third-party advertising, nor will we track such information for that purpose. We will not retain a user's information on our servers for longer than it is necessary to fulfill the purpose for which it was provided.

  • Is there a fee to use LockerShop?

    The app is free to download and use. Eventually, we may charge for certain features. If that happens, we will give you fair warning.